1. General provisions
1.1. These rules of purchase and sale of goods (hereinafter referred to as the “Rules”) establish the general terms and conditions for using the online store www.rimutessimtalapiai.lt (hereinafter referred to as “Rimutės šimtalapiai”) operated by UAB “Rimutės šimtalapiai.” The Rules apply when the Buyer selects, orders, and purchases goods offered by Rimutės šimtalapiai in the online store or otherwise uses the services provided by Rimutės šimtalapiai.
1.2. Rimutės šimtalapiai is an online retail store aimed at consumers purchasing goods for personal, family, household needs unrelated to business or profession.
1.3. The sale of goods in the Rimutės šimtalapiai online store is organized, conducted, and related services are provided to the Buyer by UAB “Rimutės šimtalapiai,” registered address: Aukštakalnio g. 24-16, Alytus, company code 304157429, VAT payer code LT100009876619 (hereinafter referred to as the “Seller”). The Rimutės šimtalapiai online store sells goods owned by the Seller.
1.4. The Buyer, as referred to in these Rules, is any person who purchases goods from the Rimutės šimtalapiai online store or otherwise uses the services of the Rimutės šimtalapiai online store (hereinafter referred to as the “Buyer”). The right to use the Rimutės šimtalapiai online store and make purchases therein is granted to (a) capable natural persons who are not younger than 16 years old, and (b) legal persons acting through authorized representatives, who have registered in the Rimutės šimtalapiai online store in accordance with the Rules.
1.5. By registering or placing an order, the Buyer unconditionally confirms that they have the right to make purchases in the Rimutės šimtalapiai online store.
1.6. Together with the Buyer’s submitted order for goods, these Rules constitute a legally binding document and a contract concluded between the Buyer and the Seller. The contract is considered concluded when the Buyer formulates and submits an order for goods in the Rimutės šimtalapiai online store, makes payment in accordance with the terms and conditions set out in the Rules, and the Seller sends a confirmation to the Buyer’s specified email address that the Buyer’s order has been accepted.
1.7. The Buyer is not provided with the opportunity to place an order for goods in the Rimutės šimtalapiai online store if they have not read and (or) do not agree to these Rules. In cases where the Buyer does not agree with the Rules or a certain part of them, they should not place orders for goods in the Rimutės šimtalapiai online store. By placing an order for goods in the Rimutės šimtalapiai online store, it is considered that the Buyer has read and unconditionally agreed to the Rules.
1.8. The Seller reserves the right to change, amend, or supplement the Rules. The Rules applicable to the Buyer’s purchase in the Rimutės šimtalapiai online store are those in force at the time of submitting the order. Therefore, the Buyer is recommended to familiarize themselves with the Rules each time they make a purchase.
1.9. The Seller does not assume any risk or liability and is unconditionally released from it if the Buyer has not partially or fully familiarized themselves with the Rules, although they were given the opportunity to do so.
1.10. Considering the technical capabilities of the Rimutės šimtalapiai online store system, the Seller has the right to limit the number of registered Buyers.
1.11. The Seller has the right to restrict the Buyer’s use of the Rimutės šimtalapiai online store services or terminate the Buyer’s registration without prior notice if the Buyer uses the Rimutės šimtalapiai online store in violation of these Rules, attempts to harm the Rimutės šimtalapiai online store or disrupt the orders being executed by the Seller, or jeopardizes the stability and/or security of the Rimutės šimtalapiai online store.
1.12. The Seller may temporarily or permanently terminate the operation of the Rimutės šimtalapiai online store without prior notice to the Buyer. In the event of force majeure circumstances, the Seller has the right to suspend the performance of the contract until the force majeure circumstances cease, informing the Buyer of the suspension of order execution. If further performance of the contract is no longer relevant to the Buyer, the Buyer has the right to notify the Seller of their refusal to fulfill the contract. If the Seller suspends its operations but there is an opportunity to fulfill confirmed orders, all rights and obligations specified in these rules or applicable legislation related to executed or ongoing orders shall remain in effect.
1.13. The Seller owns all copyrights, rights to databases, trademarks, and other intellectual property rights to all materials of the Rimutės šimtalapiai online store, including published information (Intellectual Property Objects). Buyers may download and print copies of Intellectual Property Objects of the Rimutės šimtalapiai online store solely for informational and personal non-commercial purposes. When downloading and printing copies of Intellectual Property Objects of the Rimutės šimtalapiai online store, Buyers must preserve the original material containing copyright notices or other messages about intellectual property. It is prohibited to copy or adapt the Intellectual Property Objects of the Rimutės šimtalapiai online store, codes, create an archive or database that wholly or partially replicates the Intellectual Property Objects for commercial or business purposes without the prior written permission of the Seller. Without prior written permission, it is prohibited to use the name “Rimutės šimtalapiai,” distribute information, or advertise the Rimutės šimtalapiai online store.
2. Registration and Processing of Personal Data
2.1. Both Registered and Unregistered Buyers have the right to shop at the online store of UAB “Rimutės šimtalapiai” (“Rimutės šimtalapiai”).
2.2. To become a Registered Buyer, an individual must provide the following personal information in the Registration form: name, surname, address, contact phone number, email address, delivery address, and familiarize themselves with the Privacy Policy. The authorized representative of a legal entity must also provide the name of the legal entity, registration code, VAT code, information about the bank, and bank account number.
2.3. The Buyer is responsible for ensuring that the information provided in the registration form is accurate, correct, and complete. If the Buyer’s information provided in the registration form changes, they must update it immediately. The Seller will not be held liable for any damages incurred by the Buyer or third parties due to the Buyer providing incorrect or incomplete personal data or failing to update and supplement the data when necessary.
2.4. The Buyer has the right to change, supplement, or delete their registration at any time. They also have the right to contact “Rimutės šimtalapiai” regarding the modification or deletion of their account and all the data contained therein.
2.5. When registering, the Buyer creates individual login credentials (username and password) and agrees to keep them confidential and not disclose them to any third parties. To reduce the risk of unauthorized access to the online store of “Rimutės šimtalapiai” using the Buyer’s credentials, it is recommended to create a complex and difficult-to-guess password (recommended to use a password of at least 8 characters, including uppercase and lowercase letters, numbers, and punctuation marks, and avoid easily guessable words such as the Buyer’s name, surname, etc., as well as numbers such as birth dates). The password should be changed at least every 6 months. The Buyer is responsible for the complexity and security of their login credentials and for any actions (data transmission, placed orders, user comments, etc.) performed in the “Rimutės šimtalapiai” online store using their login credentials. If a third party uses the online store services of “Rimutės šimtalapiai” by logging in with the Buyer’s credentials, the Seller considers this person as the Buyer. If the Buyer loses their login credentials, they must immediately inform the Seller by mail, phone, or email, or change the login credentials by logging into their personal account on the “Rimutės šimtalapiai” online store. The Seller cannot and will not be held responsible for any damages caused to the Buyer or third parties by unauthorized access to the “Rimutės šimtalapiai” online store using the Buyer’s login credentials.
2.6. Registered Buyers, when purchasing products while logged into their personal account, have the opportunity to avail themselves of special offers provided by the “Rimutės šimtalapiai” online store.
2.7. To shop at the “Rimutės šimtalapiai” online store as an Unregistered Buyer, an individual must agree to the Terms and Conditions and confirm that their personal data will be processed to the extent necessary for order fulfillment.
2.8. The Buyer’s personal data will be processed in accordance with the Privacy Policy. By using the services of the “Rimutės šimtalapiai” online store, the Buyer is deemed to have consented to the processing of their personal data and confirms that all provided information and personal data are accurate and true.
2.9. The Buyer’s personal data will be used to identify the Buyer, determine whether the Buyer and the person to whom the goods are delivered are at least 16 years old, carry out the sale and delivery of goods, issue accounting documents, process refunds and returns, administer debts, fulfill other obligations arising from the purchase and sale agreement, and ensure the Buyer’s access to other services provided by the “Rimutės šimtalapiai” online store.
2.10. The Buyer’s personal data will be used for direct marketing purposes only with the Buyer’s consent. The Buyer’s consent is expressed by completing the registration form and selecting the relevant fields according to the Terms and Conditions. The consent can be modified by logging into the Buyer’s personal account.
2.11. The Seller undertakes to maintain confidentiality, guarantee the security of personal data, and process it in accordance with the requirements set forth in the applicable laws of the Republic of Lithuania. Information may be disclosed to third parties only when necessary to fulfill the delivery of goods or in other cases where such disclosure is possible or required by the applicable laws of the Republic of Lithuania.
2.12. The Seller reserves the right to fully or partially restrict access to the “Rimutės šimtalapiai” online store for registered users. The Seller also has the right to block the Buyer’s account at any time if the Buyer fails to comply with the conditions defined in these Terms and Conditions and/or other mandatory rules or conditions of the website.
3. Product Prices, Payment Procedure, and Terms
3.1. The prices of products in the “Rimutės šimtalapiai” online store and in the generated order are in Euros and include VAT. The sale prices of the products to the Buyer are the prices valid in the “Rimutės šimtalapiai” online store at the time of placing the order.
3.2. The Seller has the right to change the prices of products without prior notice.
3.3. The list of payment methods is provided in the order form before making payment for the purchased products.
3.4. The Buyer can pay for the products using one of the following methods:
3.4.1. Payment using online banking – this is an advance payment using the Buyer’s chosen online banking system. When paying for the products this way, the Buyer’s online banking system generates a payment according to their order. The Buyer transfers the money to the Seller’s account. The responsibility for the security of the Buyer’s payment data during the payment process lies with the respective
3.4.2. Payment during the order using payment cards – this is an advance payment using the Buyer’s MasterCard, VISA, or VISA Electron debit or credit card. When paying for the products with a credit or debit card, the Buyer must enter their card details. Both when entering credit or debit card information and when making the payment with a credit or debit card, the Buyer does not leave any data in the “Rimutės šimtalapiai” online store system because for payment transactions, the Buyer is redirected to a secure server provided by a certified service. Only partial information about the successful payment is returned to the “Rimutės šimtalapiai” online store system from this server.
3.4.3. Payment in cash or by bank card upon collection of the goods.
3.5. After the Buyer has paid for the ordered products, a payment and order confirmation is sent by email. Registered Buyers can track the status of their order by logging into their account on the “Rimutės šimtalapiai” online store and are also notified by email. Unregistered Buyers are informed about the order fulfillment only by email.
3.6. The order for the products is confirmed and started to be processed only after receiving the payment. If the payment for the products is made in cash or by bank card upon collection of the goods, the order for the products is confirmed and started to be processed upon the Buyer’s confirmation of the order in the “Rimutės šimtalapiai” online store. Orders are confirmed and processed on business days from 9:00 a.m. to 5:00 p.m.
3.7. If payment is not received from the Buyers and/or the order is not confirmed within the specified timeframe, the order for the products is automatically canceled.
3.8. The Seller issues an invoice with VAT and sends it to the Buyer’s specified email address on the same day when the ordered products are dispatched. A paper version of the invoice is also provided with the delivered shipment.
3.9. The payment partner of the “Rimutės šimtalapiai” online store is UAB “Paysera LT” (legal entity code 300060819).
3.12. The delivery fee is not included in the price of the products. An additional fee is applied for the delivery of the products. The amount of the delivery fee depends on the chosen delivery method and other conditions. The list of delivery methods with their prices is provided during the purchase of the products in the order form.
4. Product assembly and delivery
4.1. The “Rimutės šimtalapiai” online store operates nationwide in Lithuania, and the products are delivered throughout the country. The sales territory is determined solely by the Seller’s decision. The Seller or their authorized courier delivers the products.
4.2. The list of delivery services, prices, terms, and conditions is provided during the purchase of the products in the order form before making the payment.
4.3. Buyers can choose the following delivery services:
4.3.1. Delivery to the Buyer’s specified address (usually within 1-3 business days). Due to an increased volume of shipments, delivery may be delayed.
4.3.2. Delivery to parcel collection points (usually within 1-3 business days). Due to an increased volume of shipments, delivery may be delayed.
4.3.3. Pick-up of the products at one of the “Rimutės šimtalapiai” bakery locations chosen by the Buyer during the ordering process, during the bakery’s working hours.
4.4. When selecting the delivery service to the Buyer’s specified address, the products are delivered on business days, and Saturday delivery is possible only by courier’s choice.
4.5. Delivery service is not available on public holidays and Sundays.
4.6. When delivering the products to the Buyer’s specified address, the courier sends an informational SMS message and/or an email to the Buyer on the delivery day, providing information about the expected delivery time.
4.7. If the Buyer chooses delivery to companies, institutions, or organizations, they are responsible for accepting the order at the main entrance of the establishment or building.
4.8. During the handover of the products, the Buyer must present an identification document (passport or identity card) that can be used to identify the Buyer.
4.9. The Buyer must personally accept the products, except in cases where additional information was provided during the ordering process indicating a person to whom the product can be handed over. In such cases, the person receiving the products must present a document verifying their identity.
4.10. When accepting/receiving the products, the Buyer must inspect the items together with the courier to ensure they correspond to the order, are undamaged, and sign a document confirming the receipt of the products or confirm the receipt of the products using other methods recommended by the courier. If the Buyer is unable to sign electronic or other documents due to disability, illness, or other reasons, another person or the Seller (or their authorized person) may sign on behalf of the Buyer with the Buyer’s confirmation of signing authorization. If the Buyer does not sign the delivery-receipt document (including electronic documents), the products will not be handed over to the Buyer, and the products will not be sent again (except in cases where the Buyer pays an additional fee for re-delivery), and the prepayment for the products will be refunded after deducting the delivery fee. Once the document is signed or another confirmation of product acceptance is given, it is considered that the products have been handed over to the Buyer in good condition and without damage.
4.11. If the delivered products are of improper quality or the packaging is damaged, the Buyer must indicate this in the delivery-receipt document or in a separate document in the presence of the courier and inform the Seller about the defects of the delivered products within 1 (one) business day. If damages/defects of the products are not recorded in an act or not indicated in the delivery-receipt document, it is considered that the shipment meets all quality requirements and does not have any damages or quality defects.
4.12. The Seller has the right to change the delivery time, provided that the Buyer is informed in advance.
4.13. If the products cannot be delivered to the Buyer due to circumstances depending on the Buyer (e.g., the Buyer provided an incorrect address, the Buyer cannot be found at the specified address, the Buyer cannot be contacted, it is not possible to reach the specified address, etc.), the products will not be resent (except in cases where the Buyer has made individual arrangements with the courier before the courier’s arrival), and the prepaid amount for the products will be refunded after deducting the delivery fee.
4.14. The Seller is released from liability for the breach of delivery terms if the products are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or circumstances beyond the Seller’s control that depend on the Buyer.
4.15. The Seller is not liable for any action, inaction, or event from the moment the products are handed over to the courier providing the delivery services. If the packaging received by the Buyer has external defects, the Buyer must inform the courier about it during the product delivery.
4.16. The Seller is not responsible for the breach of the delivery deadline if the deadline is not met due to circumstances beyond the Seller’s control.
4.17. In the case of delivery to a parcel collection point, the courier informs the Buyer about the product delivery via an informational SMS message. The products are kept at the parcel collection point for 7 (seven) calendar days, and after this period, they are returned to the Seller.
4.18. The Seller will make every effort to fulfill the Buyer’s order in its entirety but cannot provide any guarantees. If the ordered products are not available or available in a lesser quantity at the order fulfillment location, the Seller reserves the right not to deliver the product or deliver a smaller quantity of the product, and the Buyer is notified of this by email or phone.
4.19. If the Buyer has paid for the products at the time of ordering but a lesser quantity of products is delivered, the amount paid by the Buyer for the undelivered products will be refunded to the Buyer’s account within 5 (five) business days.
4.20. If, during product acceptance, the Buyer notices that the delivered quantity does not match the order or the delivered products do not correspond to the ordered items, and this is not indicated on the invoice or any other delivery-receipt document, the Buyer must immediately (at the time of product delivery) inform the Seller. If the Buyer determines during the product acceptance that the delivered products are obviously of improper quality, the Buyer may refuse to accept such products and return them to the courier. The fact and reason for returning the products must be recorded in the invoice or any other delivery-receipt or product return document.
5. Warranty of product quality and term of suitability for use
5.1. The characteristics of all products sold in the “Rimutė’s Hundred Acres” online store are generally indicated alongside each product in the product description. The manufacturers and/or importers of the products are responsible for the information on the product characteristics (its accuracy), and the Seller is only responsible for the proper provision (transmission) of this information to consumers unless otherwise specified by the laws.
5.2. The Seller is not responsible if the products available in the “Rimutė’s Hundred Acres” online store may not correspond in color, shape, or other parameters to the actual size, shapes, and colors of the products due to the characteristics of the Buyer’s display (monitor) or other technical reasons, as well as considering reasonably possible discrepancies in appearance. If the discrepancy in color, size, or shape of the product is caused by the Seller or related third parties, then the Seller is responsible for possible discrepancies in appearance.
5.3. The Seller is not responsible for changes in the product characteristics that may occur due to temperature fluctuations or other circumstances beyond the Seller’s control when delivering the goods to the Buyer.
5.4. The Seller confirms that they are responsible for the sale of the products ordered in the “Rimutė’s Hundred Acres” online store and the proper delivery of the acquired goods, product quality, proper fulfillment of return conditions, as well as the implementation of other rights and obligations of the Seller stipulated in the legislation.
5.5. In cases where a specific term of suitability for use is determined for certain products based on legal acts, the Seller undertakes to sell such products to the Buyer in a way that provides them with a real opportunity to use such products until the end of the term of suitability for use. The expiration date of the product is also indicated in the product label description.
5.6. No warranty is provided for food products.
6. Contract Termination. Exchange and Return of Goods
6.1. The Buyer has the right to withdraw from the remote purchase and sale agreement concluded in the “Rimutė’s Hundred Acres” online store (as well as to exchange purchased goods for others, except for goods that are non-exchangeable and non-returnable according to the legal acts) without stating a reason, by notifying the Seller in writing from the moment of placing the order and no later than within 14 (fourteen) calendar days from the day of receiving the goods.
6.2. In order to exercise the right to withdraw from the remote purchase and sale agreement concluded in the “Rimutė’s Hundred Acres” online store (as well as to exchange purchased goods for others, except for goods that are non-exchangeable and non-returnable according to the legal acts), the Buyer must notify the Seller of the withdrawal from the agreement (goods exchange) by email to [email protected] in a free form, providing a clear statement outlining their decision to withdraw from the agreement (request to exchange goods).
6.3. The Buyer must send or deliver the returned or exchanged goods to the Seller at the address specified in the Terms and Conditions without delay and no later than 14 (fourteen) calendar days from the date of notifying the Seller of the withdrawal from the agreement. The Buyer bears the direct costs of returning the goods.
6.4. The Buyer is responsible for any decrease in the value of the goods that results from actions that were not necessary to determine the nature, characteristics, and functioning of the goods.
6.5. The returned or exchanged goods must be of good quality, undamaged, maintain their original appearance (with labels intact and undamaged, protective films not removed, etc.), preserve their functional properties, and must not have been used. The goods must be returned in their original packaging, with the same completeness as received by the Buyer, accompanied by the purchase document and other product accessories. If the product is not fully assembled, damaged, untidy, or not properly packaged, the Seller has the right to refuse the goods, not to exchange them, and not to refund the money paid by the Buyer for the goods. The goods are considered properly packaged when they are placed in additional outer packaging (box, bag, wrapped in paper, etc.) and this packaging is securely sealed (e.g., taped). If the returned goods are fragile or delicate, they must be additionally protected against impact by wrapping them in multiple layers of paper, fabric, or bubble wrap and then placing them in the outer shipping package (box, bag, paper, etc.). When returning a defective product, the Buyer must provide the proof of purchase.
6.6. The refund for the accepted but subsequently returned goods is made to the Buyer no later than 14 (fourteen) days from the date of the Buyer’s notification of the return of the goods, but not before the Seller receives the returned goods or the Buyer provides proof of shipment of the goods to the Seller (whichever occurs first), unless the Seller and the Buyer agree otherwise. If the Buyer returns the goods or provides proof of shipment later than 14 (fourteen) days after refusing the goods, the money for the returned goods is refunded immediately. When refunding all amounts paid by the Buyer, the Seller uses the same payment method that the Buyer used when paying the Seller, unless the Buyer clearly agrees to a different method and the Buyer does not incur any additional costs. The money is refunded to the Buyer’s account from which the payment was made for the goods.
6.7. If the Buyer wishes to return the goods during their delivery, the goods are returned to the representative of the Seller who delivered them. The Buyer completes the return document provided by the Seller’s representative.
6.8. The right provided in clause 6.1 can only be exercised by the Buyer who, according to the provisions of the Republic of Lithuania Law on Consumer Protection, is recognized as a consumer, i.e., a natural person who, for purposes unrelated to their business, trade, occupation, or profession (consumption purposes), intends to or enters into a contract.
6.9. The Buyer specified in clause 6.8 cannot exercise the right provided in clause 6.1 to withdraw from the agreement or exchange goods when the agreement is concluded for:
6.9.1. perishable goods or goods with a short shelf life;
6.9.2. packaged goods that have been unpacked after delivery and are unsuitable for return due to health or hygiene reasons;
6.9.3. goods that, by their nature, are inseparably mixed with other items;
6.9.4. other cases provided for in the Civil Code of the Republic of Lithuania and other applicable laws.
6.10. Goods of unsatisfactory quality or goods of satisfactory quality that the Buyer does not like in terms of shape, size, color, model, or completeness are exchanged or returned in accordance with the Retail Trade Rules, the Civil Code of the Republic of Lithuania, and other applicable laws.
6.11. The Buyer who has purchased goods of unsatisfactory quality has the rights provided in Article 6.3641 of the Civil Code of the Republic of Lithuania.
6.12. The Buyer who has purchased goods of unsatisfactory quality must notify the Seller immediately in accordance with clause 6.2 of this section. Upon receiving the Buyer’s notification specified in this clause, the Seller promptly confirms to the Buyer, by email, that they have received the Buyer’s notification. The Buyer must return the goods of unsatisfactory quality to the Seller unless the Seller and the Buyer agree otherwise.
6.13. When goods of unsatisfactory quality are exchanged for other goods that differ in size, model, type, or other characteristics, the Buyer must compensate for the difference between the agreed price and the price of the new goods applicable at the time of exchange. When goods of unsatisfactory quality are exchanged for another similar item and the price of the goods differs between the time of order and the time of exchange, the more favorable price for the Buyer is applied.
6.14. In the event of the Buyer terminating the agreement due to goods of unsatisfactory quality, the Seller must refund the price paid by the Buyer. In the case specified in this clause, the price paid for the goods is refunded to the Buyer no later than within 5 (five) working days from the Buyer’s notification of the returnable goods, but not earlier than the day of delivering the goods back to the Seller or until the Buyer provides proof of shipment of the goods to the Seller (whichever occurs first), unless the Seller and the Buyer agree otherwise (not to return defective goods, etc.).
6.15. The costs of returning goods of unsatisfactory quality are borne by the Seller.
6.16. If the Buyer determines that the delivered goods are of unsatisfactory quality, they do not accept the defective goods during the delivery and must return them to the courier, indicating the fact and reason for the return of the goods in the invoice, accompanying letter, or other document related to the delivery, acceptance, or return of the goods.
6.17. When the Buyer returns goods of satisfactory or unsatisfactory quality and clearly indicates that they do not require a refund, the money is used for the Buyer’s payment in the online store during the next purchase.
7. Information Exchange
7.1. The Seller sends all notifications and communicates with the Buyer using the email address or phone number provided by the Buyer.
7.2. The Buyer sends all notifications and inquiries and communicates via email ([email protected]) or phone (8-614-96199).
8. Final Provisions
8.1. These Terms and Conditions are composed in accordance with the laws of the Republic of Lithuania.
8.2. The relationships arising from these Terms and Conditions are governed by the laws of the Republic of Lithuania.
8.3. In the event of damage, the party at fault compensates the other party for direct losses according to the laws and grounds established in the Republic of Lithuania.
8.4. All disputes arising from the execution of these Terms and Conditions are resolved through negotiations. In the event of failure to reach an agreement, disputes are resolved in accordance with the laws of the Republic of Lithuania.
8.5. Each user has the opportunity to resolve disputes with the Seller electronically, without resorting to court. First, the user must address the Seller in writing, and if the Seller does not respond to the user’s claim within 14 days of receiving it or if the user’s claim is not satisfied, the user can contact the authority responsible for consumer dispute resolution, namely the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, email: [email protected], tel. 852626751, website: www.vvtat.lt), or submit a request form on the EGS platform (http://ec.europa.eu/ods/)